Henderson - Intake Coordinator

Responsibilities

• Greet and assist patients during the intake process.
• Answer phone lines for incoming patient communications.
• Collect and verify patient information, including medical history and insurance details.
• Schedule initial appointments and coordinate with healthcare providers.
• Ensure all required forms and documentation are completed accurately.
• Update and maintain patient records in AthenaOne.
• Collaborate with other administrative and clinical staff to ensure a smooth intake process.
• Perform eligibility and benefits verification and coordination on a rotating basis.
• Performing additional tasks, duties, and assignments as specified by your supervisor.

Requirements

• A high school diploma or equivalent (GED).
• A minimum of 1 year of healthcare industry experience.
• Excellent oral, written, and listening communication skills.
• Effective organization and time management skills with the ability to manage multiple tasks simultaneously and work in high-pressure situations.
• Excellent interpersonal skills and demeanor.
• Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word, and Excel.
• Knowledgeable in the use of EMR systems such as AthenaOne.
• Ability to adhere to strict attendance and punctuality expectations.
• Ability to identify and proactively solve problems.

Competencies

• Clinical Expertise: Strong understanding of healthcare regulations and compliance standards, with advanced knowledge and skills in maintaining schedules for healthcare providers.
• Interpersonal Skills: Excellent communication and presentation skills, with the ability to communicate and collaborate effectively with clinical providers, other administrative staff, and individuals outside of the organization.
• Critical Thinking: Sound clinical judgment and critical thinking skills to assess and resolve matters.
• Organizational Skills: Strong organizational and project management skills.
• Adaptability: Ability to work independently and collaboratively in a team environment, adjusting to changing priorities and needs.
• Use of Technology: Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word, and Excel.