Helpline Specialist (Part-Time, Evening & Weekends) - In Office Position

About the role

The role of Helpline Specialist involves providing customer support through phone and email. Responsibilities include handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Handle incoming customer inquiries via phone and email
• Resolve customer issues efficiently and professionally
• Provide accurate and timely responses to customer queries
• Document interactions and escalate complex issues as necessary

Requirements

• Excellent communication skills
• Proficient in using customer service software
• Ability to work independently and manage multiple tasks
• Strong problem-solving and analytical skills

Qualifications

• Bachelor’s degree in a related field (optional)
• Experience in customer service or a related field
• Basic computer literacy, including proficiency in Microsoft Office

Skills

• Customer service skills
• Technical skills (e.g., CRM systems)
• Problem-solving abilities
• Time management and organizational skills

Benefits

• Flexible schedule available
• Professional development opportunities
• Competitive compensation package

Pay

• $15.00 per hour

Schedule

• Part-time hours available