Helpline Coordinator

About the role

The Helpline Coordinator is responsible for developing a command of non-clinical autism content, including an in-depth knowledge the disability service systems in New Jersey, in service of Autism New Jersey's 800.4.AUTISM Helpline.

Core Responsibilities

• Answer calls and respond to emails received on our 800.4.AUTISM Helpline
• Work compassionately and patiently with individuals and families in crisis
• Record call progress and notes in Autism New Jersey's computer call module
• Attend information fairs and community events
• Hold meetings with, develop relationships with, and assist service providers, professionals, case managers, care managers, and other state actors
• Learn and master information about autism, effective treatment, and service navigation

Universal Responsibilities

• Maintain all relevant professional standards including ethics and confidentiality and all applicable certifications and licenses
• Represent Autism New Jersey in the community where appropriate
• Participate in agency events and any other activities as directed by your supervisor
• Collaborate across departments on various projects to support the mission and vision of Autism New Jersey
• Provide outstanding customer service by phone, email and in person

Required Qualifications

• Dedication to helping improve the lives of people with autism
• Ability to work as a team, exhibit professionalism, and exercise good judgment
• Ability to learn, understand, and recall complex ideas and solve novel problems
• Proficiency with Microsoft Office products (Microsoft Word, Excel, Access, Outlook, PowerPoint)
• Excellent organizational skills
• Excellent oral and written communications skills
• Excellent time management and calendar control
• A master's degree in social work, human services, direct service provision, special education, or a related field
• Ability to master content and deliver presentations

Desired Qualifications

• Spoken and written Spanish proficiency
• Knowledge of autism, Applied Behavior Analysis; effective treatment; and the early intervention, educational, and adult service systems that support individuals with autism
• Knowledge of health insurance, including prior authorizations, mental health parity, medical necessity, appeals
• Demonstrated proficiency using, maintaining, and improving databases (e.g., Bloomerang, iCarol, Navigate)

Schedule

This is a 40-hour per week position that is non-exempt from overtime rules. The work week is typically Monday – Friday 8am-5pm and subject to approval by the Executive Director. The schedule may occasionally include weekends and evenings and vary depending on the needs of the agency.

Benefits

• Generous PTO and sick time
• 3% retirement contribution match
• Medical and dental insurance
• Long-term disability insurance