Helpdesk Technician I

About the role

Garver's Information Technology department is hiring a Help Desk Technician I in Harlingen, TX. The position involves identifying, managing, escalating, and resolving technical issues; installing and configuring software, print drivers, and utilities; troubleshooting software, hardware, and networking problems; monitoring installed systems and taking corrective action; participating in or leading projects and cross‑training with other IT teams; and traveling to other Garver offices as needed.

Key Responsibilities

• Support basic customer issues, including end‑user software, hardware, and desktop problems.
• Work help‑desk tickets to resolution.
• Ship, receive, and manage equipment inventory.

Requirements

• 1–3 years of professional help‑desk or related experience.
• High School Diploma or equivalent.
• Ability to multi‑task efficiently in a fast‑paced environment.
• Experience with Microsoft Office and Teams applications.
• Strong customer‑service orientation and ability to work well with end‑users.
• Ability to lift up to 40 lb.
• Collaborative team player.
• Willingness to travel to other Garver offices as needed.

Preferred Skills

• 3+ years of networking experience (LAN, WAN, Wireless).
• 3+ years working with network switches and routers.
• Microsoft Active Directory experience.
• Microsoft Office 365 support experience.
• A+ certification.
• Network+ certification.
• Microsoft Teams VoIP and app support.

Benefits

• Company‑paid professional memberships.
• Support for industry licenses and continuing education.
• Highly competitive salary packages.
• Comprehensive wellness program.
• Work‑life balance initiatives.
• Opportunities for leadership development and project involvement.