Helpdesk Technician

Key Responsibilities

• Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues.
• Document all tasks received via ITSM/CSM platform.
• Troubleshoot and resolve any issue that can be handled in a timely manner.
• Answer inquiries concerning store operations.
• Escalate issues, as needed.
• Follow-up with users to ensure that issues have been resolved satisfactorily.
• Verify sales data is received from stores daily.
• Perform monthly user audits for store systems.
• Additonal department duties as directed.

The Ideal Candidate

• A high school diploma, or equivalent. Additional technology degree or certification is a plus.
• Related helpdesk or IT experience is a plus.
• General PC usage knowledge required and intermediate knowledge of Microsoft 365.
• Excellent interpersonal skills are necessary, as well as excellent phone and email etiquette, professional written and verbal communication skills.
• Ability to multitask and prioritize.
• Knowledge of point-of-sale hardware/software is a plus.