Helpdesk Technician

Your Impact

• Apply basic Windows 10, Windows 11, and Apple macOS troubleshooting skills
• Set up laptops for new hires, including initial configuration and software installations
• Perform password resets and assist with account access issues
• Install and configure UniFlow printing software for staff and members
• Manage basic ticketing tasks using NinjaRMM software
• Provide first-level technical support and escalate issues as necessary
• Provide support remotely to other Clubhouses via Zoom and Teams
• Document and track issues and resolutions in the ticketing system
• Travel to Bronx and Harlem Clubhouses as needed.

Who You Are

• You enjoy working with people, systems and solving problems
• Detail-Oriented: Paying close attention to details to ensure accuracy and completeness in all tasks
• Proactive: You take initiative to identify and work with the Manager, IT to solve problems before they escalate
• Customer-Focused: You are committed to providing excellent service and support to users
• Dependable: You reliably and consistently meet deadlines, taking pride in your work
• You believe people with serious mental illness deserve access to holistic support, and the opportunity to define their futures.
• You value inclusion, joy, accountability, and creativity—and you’re ready to be part of a team that embodies all of these.

What you bring

• A Highschool Diploma
• Certifications such as CompTIA A+, Network+, or relevant training preferred
• UniFlow, NinjaRMM, Windows & Apple MacOS experience beneficial
• Customer service experience desirable
• Excellent communication skills
• Troubleshooting and problem-solving skills