Helpdesk Technician/Analyst II

Job#: 3054881 • Contract: 12 month+ • Location: Battle Ground WA

Skills

The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.

Responsibilities

• Troubleshoot PC, network, phone, printer hardware and software, mobile devices, handhelds
• Participate in technology refresh projects
• Provide in-person, desk-side, and remote support to business users
• Serve as the initial