Helpdesk Tech-MID

About the role

Provides support for end-users, troubleshooting hardware/software issues, and ensures timely resolution of service tickets and compliance with IT policies.

Responsibilities

• Supports end-users with hardware and software issues
• Trains users on proper use of technology
• Ensures compliance with IT policies and procedures
• Handles helpdesk ticketing systems
• Communicates effectively with users and internal teams

Requirements

• 3+ years of relevant experience
• 4-year degree OR 4 years of experience in lieu of degree
• Active SECRET clearance
• DoD 8140 Cyber Workforce Certification (minimum Security+)
• Windows OS, Active Directory, MS Office
• Hardware/software troubleshooting skills

Qualifications

• Ability to work onsite in Colorado Springs, CO

Skills

• Technical problem-solving
• Customer service skills
• Attention to detail

Benefits

• Competitive 401(k) plan with employer matching
• Competitive health benefits with employer contributions
• 11 paid holidays per year
• 15 days starting PTO for new hires
• Tuition/CE reimbursement
• Relocation assistance
• Pre-Tax commuter benefit accounts
• STD/LTD/Life insurance with buy-up options
• Veteran hiring preference conversion to an employee-owned firm (ESOP) in 2026

Pay

N/A

Schedule

N/A