Helpdesk Support Analyst Bank)/Req "Onsite Only"

Summary

Serves as the primary technical position responsible for the proper operation, maintenance, and support of Partners Bank's back-office equipment and systems. Responsible for provisioning PCs, Laptops, and mobile devices and related equipment service and support activities.

Responsibilities

• Ensures the technology services procedures manual is updated on a regular basis.
• Effectively supports bank employees with varying degrees of technical expertise.
• Ensures installed end user equipment is properly functioning and supported.
• Responsible for documenting end user device functionality related functions.
• Responsible for ensuring all technology services duties are performed in compliance with internal procedures and regulatory requirements.
• Manages the bank's hardware assets to include tracking, updating and recommendations for replacement technologies.
• Works with other Information Technology personnel in designing, implementing, and supporting an effective system access and security environment.
• Manages the bank's helpdesk request process and triages tickets, escalating as defined by policy.
• Maintains awareness of new technologies and determines the best course of action to obtain strategic advantage without subjecting the bank to any undue risk.
• Maintains Information Security requirements as required by bank policy and regulation.
• Provide level one monitoring of end point protection to include Anti-virus alerts and predefined IT Event Monitoring Alerts.
• Assist Senior IT Personnel in the standardization, configuration, testing, and documentation of computer hardware, networking software and operating system software.
• Provides necessary training to Partners Bank personnel on operational and support topics.
• Manages onboarding tasks for new employees or internal job changes.
• Assists with end user updates and with tracking, managing, and updating Bank Applications in a timely manner.
• Understand and be familiar with the bank's website, Partners.bank
• Maintains a working knowledge of Microsoft Desktop Applications, other third-party applications, and bank specific applications.
• Assumes the role of Subject Matter Expert (SME) for technology related to job functions.
• Develops, updates, manages, and documents standard bank desktop images.
• Assume additional responsibilities as requested.

Requirements

• One to three years of experience in a hands-on Helpdesk Support role or equivalent position.
• Ability to work flexible schedules.
• Ability to work onsite and remotely as needed.
• Working knowledge of Information Technology Infrastructure Library (ITIL).
• Working knowledge of Information Security Principles.
• Experience in PC and Mobile Device life cycle management.
• Strong interpersonal skills that include listening, teamwork, responsibility, dependability, leadership, motivation, flexibility, patience, and empathy.
• Excellent problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to multitask in a fast-paced environment.
• Desire for continuous education.
• Assist in tracking, problem resolution, and documenting issues with hardware, software and core bank applications through the bank's helpdesk solution.

Qualifications

• Desirable but not required certifications such as CompTIA A+, Microsoft Certified IT Professional.

Benefits

Our generous benefits are listed on our website: Partners.Bank/about/careers/