Helpdesk Specialist (Part-Time)

What You'll Do

• Serve as the first point of contact for IT support during business hours Tuesday-Thursday in the Whitestone office
• Troubleshoot and resolve issues related to:
• Okta (authentication and SSO)
• Google Workspace (Gmail, Drive, Docs, Sheets, etc.)
• Slack (collaboration and messaging)
• Payment systems
• Conference room AV systems
• Escalate unresolved issues to higher-level support teams when necessary.
• Document issues and resolutions in the IT ticketing system.
• Proactively identify recurring issues and recommend process improvements.
• Maintain a high level of professionalism and deliver superior customer service.

What We're Looking For

• Familiarity with Okta, Google Workspace, Slack, and payment systems.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Experience supporting remote teams.
• Basic knowledge of IT ticketing systems or help desk tools.
• Certifications in relevant technologies (e.g., Okta Certified Professional, Google Workspace Admin) are a plus.

Pay

$25 - $25 USD

Benefits

• Competitive pay
• Employee referral bonus program
• Discounts on employee purchases and friends-and-family products
• A supportive and dynamic team environment