Helpdesk Specialist

About the role

The Contractor shall provide staff with an in-depth and broad base of knowledge on the supported ECWM capability, including functional aspects of software solutions and the level of technical and functional support required to manage the day-to-day operations of the Tier II help desk for ECWM.

Responsibilities

• Provides troubleshooting support to a user community employing computer systems and networks
• Diagnoses problems and provides applicable remedies
• May serve as a team leader in operations

Requirements

• Experienced in computer hardware and software systems
• Minimum two (2) years of experience
• Understands how programs use computer hardware
• Shift supervisor or lead diagnostician experience
• Relevant certification from a nationally recognized technical authority
• Bachelor’s Degree
• Must possess IT-II Non-Critical Sensitive security clearance or Tier 3 (T3) at time of proposal submission

Pay

Salary Range: $75,000 – $80,000

Benefits

• PTO
• Holiday Pay
• 401K with a 4% Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life & AD&D
• Voluntary Life AD&D
• Short-term Disability
• Long-Term Disability
• Health Savings Account
• Flexible Spending Account (Health and Dependent)
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)