Helpdesk Specialist (983)

About the Role

Join the team dedicated to providing affordable housing solutions across North Texas. At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As the Helpdesk Specialist, you play an important role in helping us fulfill this mission by providing sufficient support in Tier 1 helpdesk functions and performing IT operations to support end-users Agency-wide.

Responsibilities

• Answers the IT helpdesk telephone and directs calls to the appropriate person or department.
• Supplies information or generates IT work orders in the computer system.
• Coordinates and schedules meetings, appointments, and activities.
• Runs reports and maintains the IT department files.
• Assists in controlling and managing IT hardware and software inventory, and system procedures and documentations.
• Assists users in configuration and use of desktop and laptop computers over the phone.
• Notifies users of system problems and performs follow-up to ensure proper resolution.
• Receives instruction or on-the-job training on basic structures of organization and technology updates.
• Performs various levels of desktop publishing to assist users with creating publications, posters, newsletters, flyers, brochures, pamphlets, and other complex documents.
• Supports the relationship between DHA and the constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and DHA staff.
• Works with printing fleet vendor to provide toner and print service to DHA users.
• Monitors and ensures the proper operations of all equipment in the printing room.
• Processes, prints, folds, and inserts rent statements, checks, letters, and forms monthly.
• Ensures the availability of all printing supplies for the department and equipment inventory.
• Actively supports and promotes a demonstrated understanding of department standards and expectations.
• Performs other related duties as assigned.

Qualifications

Knowledge and Skills:

• Knowledge of DHA organization, operations, policies, and procedures.
• Knowledge of computer hardware and software use, installation, and configuration.
• Knowledge of techniques for setting up and testing PC operating and data communication systems.
• Knowledge of operation, maintenance, and performance capabilities of hardware and software.
• Knowledge of customer service techniques.
• Skill in data entry and basic clerical tasks.
• Skill in operating a personal computer, copy machine, fax machine, and other office equipment.
• Skill in effective communication, both verbal and written.
• Skill in interacting with people of different social, economic, and ethnic backgrounds.
• Skill in operating and maintaining computer and communication systems, and related peripheral equipment and devices.

Minimum Qualifications:

• Associate degree and one (1) year of PC desktop and office management support experience; 2 years of printing-related experience; OR an equivalent combination of education and experience.
• Desktop publishing experience is required.
• Training and Certification may be required during employment as needed.

Benefits

• Flex Work: 4.5 or 4-Day Work Week
• Paid Time Off + 12 Paid Holidays
• Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan
• Tuition Reimbursement
• Employee Assistance Program
• Financial, Legal, Mental Health, and Counseling Services
• Medical, Dental, and Vision Plans
• Section 125 Pre-Tax Cafeteria Plan
• Health Savings and Flexible Spending Accounts
• Term Life Insurance
• Short- and Long-term Disability Plans

Pay

$44,782 - $59,224