Helpdesk Operator (Temp)

Summary Of Job Description

The Help Desk Tech (PAWS) serves as the single point of contact for all technology-related problems encountered by PRG associates and ensures satisfactory customer service. This position responds to incoming telephone, voice mail, email, chat, and in-person requests for assistance from associates experiencing problems with hardware, software, network, and other computer-related technology.

Responsibilities

• Evaluate and prioritize all problems and either resolve the problems or escalate the situation to the appropriate IS associate for resolution.
• Log and track all calls using the ticket tracking system.
• Follow up on outstanding calls and open tickets to ensure timely resolution and customer satisfaction.

Qualifications

• A high school diploma required; working towards college degree.
• Demonstrated interest in technology and some relevant work experience.
• Successfully complete initial and periodic trainings.
• Valid Food Handler's Card within 30 days of employment.

Benefits

• Hybrid Work schedule
• 401K with company match
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships

Pay

Pay Range: S3: $24.00 - $30.50 / Hour Within the range, individual pay is determined using various factors, including work location and experience.