Helpdesk Manager

Location: Phoenix, Arizona

Type: Contract to Hire (no sponsorship available)

About the Role

We are seeking a Helpdesk Manager to direct the daily activities of the Helpdesk group alongside two fellow Helpdesk managers. This role involves providing leadership across the Helpdesk, NOC, SOC, and escalation functions, overseeing a team of roughly 20 members, and ensuring smooth operations.

Responsibilities

• Direct the daily activities of the Helpdesk group alongside two fellow Helpdesk managers.
• Provide leadership across the Helpdesk, NOC, SOC, and escalation functions.
• Oversee a group of roughly 20 team members and keep operations running smoothly.
• Foster strong working relationships with staff while offering supportive, hands-on guidance.
• Take initiative and confidently lead the team to ensure tasks are completed.
• Contribute a leadership approach that reflects and reinforces the organization's positive workplace culture.

Requirements

• Background working within a managed services environment is strongly favored, though candidates who have led an IT helpdesk within a sizable in-house IT organization will also be evaluated.
• Hands-on familiarity with Microsoft's enterprise technologies as well as Azure.
• Prior experience overseeing a team; a supervisory background may qualify depending on the scope of duties and team size.
• A self-motivated, operations-minded professional capable of running a team effectively without requiring ongoing oversight.

Pay

$90,000 - $120,000 (upon conversion; no bonus structure)

Benefits

Full benefits