Helpdesk Manager

Location: Beaverton, Oregon

Type: Contract to Hire (salary $90–120K upon conversion, no bonus structure)

Sponsorship not available.

About the Role

Leadership position overseeing the Helpdesk, NOC, SOC, and escalations groups. You will manage a team of roughly 20 individuals alongside two other Helpdesk managers, operating with a strong operational focus and high degree of self-direction.

Responsibilities

• Provide leadership across the Helpdesk, NOC, SOC, and escalations groups.
• Oversee the daily operations of a team of roughly 20 individuals, collaborating alongside two additional Helpdesk managers.
• Operate with a strong operational focus and a high degree of self-direction, guiding the team without requiring ongoing oversight.
• Embrace and reflect the organization's positive workplace culture, bringing a leadership approach that reinforces it.
• Serve as a supportive manager who builds strong connections with team members while remaining confident and decisive in taking charge to accomplish goals.

Requirements

• Prior background working within a managed services provider (MSP) environment is essential.
• Hands-on familiarity with Microsoft's enterprise-level tools as well as Azure.
• A track record of overseeing a team in a previous position; a supervisory background may be considered depending on the scope of duties and the size of the group led.
• Proven ability to lead people effectively and drive results within a technical support setting.

Benefits

• Full benefits package.