Helpdesk Analyst I
About the role
Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. We have an exciting opportunity for a Helpdesk Analyst I to join the IT team based in our Bryn Mawr, PA office! The Essential Utilities IT Helpdesk is the first point of contact for all employees and contractors’ IT needs and requests. We are committed to providing an exceptional customer experience in a professional and courteous manner and strive to fulfill and/or direct all requests as quickly and accurately as possible.
Responsibilities
- Provide company-wide, level 1+ IT support for supported Hardware, Software, Applications, Remote access, and User