Analyst I, Helpdesk

HomeJobs ListPosting Analyst I, Helpdesk Organization Southern Company Region Canada, Alabama, Birmingham End Of Contest December 27, 2026 Type Full time Category Analyst Twitter Facebook Linkedin Send Save Print Description JOB SUMMARY: The Technology Service Desk analyst position is responsible for providing the frontline, single point of contact for business partners requiring assistance from the Technology Organization (TO) for issue resolution and service request fulfillment, and new events that come into the Technology Service Desk (24x7). The RLC analyst must combine World Class customer service and is also a technical expert that uses those skills to ensure that TO's business partners needs are handled on the initial contact, as often as possible. JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills ) B.S. degree in a technology-related field, preferred1 to 3 years' experience in computer/technology field, preferredThorough knowledge of information technologies and an understanding of infrastructure and telecommunication transportAbility to build and maintain relationships within IT and other departmentsDemonstrated willingness to take ownership of technical issuesExceptional analytical abilities and problem-solving skillsAbility to manage multiple tasks and multiple prioritiesAbility to make decisions with little or no management input and in absence of prior existing guidelinesSelf-starter, initiative, and independent thinkingStrong customer service skillsStrong oral and written skillsComprehensive knowledge of the Southern Company IT software and hardware configurations including but not limited to: Desktop configurations (PC's, printers, phones/radios), Network configurations, and Window 10, etc.Comprehensive knowledge of LAN/WAN technologyWorking knowledge of mainframe technology and associated applicationsWorking knowledge of access technologies, and telecommunication terminologyComprehensive knowledge of Remedy Event Management System Major Job Responsibilities Consult with business partners The Technology Service Desk analyst position requires the analyst to be available to take calls, utilizes phone and voice communication technologies to interact with business partners, responding to support needs in a timely fashion with excellent customer service. The analyst in this position must strive to increase the value received from end-user technology products by communicating and educating others about current products and/or future products, and acts as a coordinator, performing communication touchpoints with Infrastructure Operations Center, Application Portfolio teams and products owner, Workplace Support, etc. Communication and Teamwork The analyst in this position also follows established processes and procedures and adheres to all Sarbanes-Oxley controls. The analyst should demonstrate teamwork when working with other technology departments and key business units; to inform appropriate parties when issues arise with product deployments, updates and changes, as well as degraded service. Other Responsibilities The Technology Service Desk analyst must ensure that all incidents are completely and appropriately documented so that trend analysis and call avoidance analysis can be completed. This position is a technical expert who consults with and fixes technology issues for clients and develops solutions. This position is critical for ensuring that business partners' technology needs are met and that business partners are satisfied. Read the full posting. Contact Southern Company 30 Ivan Allen Jr Blvd NW Atlanta Georgia États-Unis www.southerncompany.com From the same organization Regulatory Compliance Support Engineer (BHM) - Southern Company 27 Dec, 2026 Transmission Line Design – Engineer/Designer - Southern Company 27 Dec, 2026 Staff Accountant II - Southern Company 27 Dec, 2026 MORE