Help Technician/IT Support

About the role

The Help Technician/IT Support will provide technical support and assistance to resolve problems with the organization’s computer networks and systems.

Responsibilities

• Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Collaborates with other staff to research and resolve problems.
• Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.
• MDM Support (mobile device management)

Requirements

Education and Experience: At least one year of related experience required - Preferred

Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to explain technical issues to technical and nontechnical staff and customers.
• Strong analytical and problem-solving skills.
• Superior understanding of computer and networking hardware and software systems.
• Excellent time management skills.
• Proficient with Microsoft Office Suite/MS-Azure or related software.
• Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software.