Help Desk Tier I Specialist - Remote after 8 weeks of training

About the role

RCG, Inc. is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement following the initial onboarding and training period. Candidates must be available to report onsite if required by the government.

• Must be U.S. citizens and eligible to obtain a Public Trust clearance.
• Due to the secure nature of this government agency, employment is contingent upon successful completion of a government background investigation, which may take several weeks.

Who We Are

RCG, Inc. is a growing federal contracting company proudly Certified™ as a Great Place to Work®. We are committed to fostering a culture of innovation, collaboration, and excellence while delivering high-quality services to our government clients.

The Opportunity

RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement following the initial onboarding and training period. Candidates must be available to report onsite if required by the government.

Required Qualifications

• U.S. Citizenship
• Eligibility to obtain and maintain a Public Trust clearance
• Minimum of 1 year of IT support experience
• Strong customer service and technical support background
• Able to troubleshoot desktop, network, and basic server-related issues
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Able to thrive in a fast-paced, high-volume support environment
• Able to work effectively both independently and as part of a team

Remote Work Requirements

• Proven ability to work successfully in a remote environment, demonstrating strong self-motivation, accountability, and time management skills
• Ability to remain focused, responsive, and productive while working independently with minimal supervision
• Must maintain a professional home office environment with reliable internet access

Technical Experience

• Active Directory Users and Computers
• Microsoft Windows operating systems
• Dell desktop and laptop hardware
• Microsoft Office Suite
• Adobe Acrobat and Adobe Creative products
• Google Workspace (Docs, Sheets, Slides, Google Voice)
• ServiceNow ticketing system
• Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
• Basic networking concepts and troubleshooting
• Audio/Visual technologies, including: Wired and wireless microphone systems, Speakers and amplifiers, Digital mixers, Dante audio protocol, Crestron and AMX AV control systems

Preferred Qualifications

• Associate or bachelor’s degree in information technology or a related field
• Experience supporting federal government environments
• Experience with Public Trust or other government security requirements

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Why Join RCG?

Work for a company proudly Certified™ as a Great Place to Work®. Support meaningful federal government missions that make an impact. Collaborate with talented and dedicated IT professionals. Gain hands-on experience with a diverse range of technologies and tools. Enjoy opportunities for professional growth and career advancement. Be part of a culture that values teamwork, innovation, and excellence.

Equal Opportunity Employer RCG, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.