Remote Help Desk Specialist
Burjline Builders · Houston, TX · 2 mo ago
On-siteInformation TechnologyPart-time
About the role
We are looking for a Remote Help Desk Specialist to provide technical support to employees or customers.
Responsibilities
- Respond to support requests via various communication channels.
- Troubleshoot hardware, software, and network issues.
- Assist with password resets and system configurations.
- Document incidents and escalate complex issues as needed.
- Maintain knowledge of company systems and contribute to documentation.
Requirements
- High school diploma or equivalent; IT degree preferred.
- 1–3 years of IT help desk experience.
- Knowledge of Windows, macOS, Microsoft 365, and basic networking.
- Experience with ticketing systems (e.g., ServiceNow, Zendesk).
Preferred Qualifications
- IT certifications (e.g., CompTIA A+, Google IT Support).
- Familiarity with remote desktop tools and Active Directory.
Skills
- Technical troubleshooting
- Customer service
- Communication
- Time management
- Attention to detail
Schedule
Fully remote, with possible evening or weekend shifts. Full-time or part-time options available.