Help Desk Technician - Weekly Pay
About the role
We are seeking a motivated IT Support Technician to provide both help desk and desktop support within a large enterprise environment. This role is ideal for someone who enjoys helping people, troubleshooting technology issues, and gaining hands-on experience across a variety of IT projects.
Key Responsibilities
Help Desk Support
- Serve as the first point of contact for technical support requests.
- Provide Tier 1 troubleshooting for hardware, software, and basic network-related issues.
- Support users with Microsoft 365 applications and account-related requests.
- Create, update, and manage support tickets within the ticketing system.
- Escalate complex issues to higher-level support teams as needed.
- Deliver exceptional customer service while resolving technical issues.
Desktop & Field Support
- Provide hands-on desktop support, troubleshooting, and break-fix services.
- Install, configure, and deploy computers, peripherals, and related equipment.
- Support printers and other office technology devices.
- Aid with hardware replacements, upgrades, and workstation setups.
- Participate in Microsoft 365 rollout and deployment projects.
- Maintain organized storage areas and assist with equipment movement and cleanup.
- Assist with equipment staging, project setup, and technology deployments.
Required Qualifications
Strong customer service skills and a genuine desire to help users.
Basic understanding of Microsoft 365 administration and user provisioning.
Experience providing Tier 1 technical support in a Windows environment.
Basic troubleshooting skills involving desktops, laptops, printers, and software applications.
Strong verbal and written communication skills.
Ability to work effectively both independently and as part of a team.
Professional attitude with strong problem-solving abilities.
Eagerness to learn and grow within the IT field.
Preferred Qualifications
Experience using a ticketing system to track incidents and service requests.
Exposure to desktop deployments or Microsoft 365 migration projects.
Knowledge of hardware installation, asset management, and device inventory processes.
Prior help desk, desktop support, or technical support experience.
What You'll Gain
Exposure to enterprise-level IT operations and support.
Hands-on experience with Microsoft 365 deployments and desktop technologies.
Opportunity to develop technical and customer service skills in a fast-paced environment.
Experience working on both support and project-based IT initiatives.
Potential for long-term growth and career development within enterprise technology support.
Job Type & Location
This is a Contract position based out of Honolulu, HI.
Pay And Benefits
The pay range for this position is $20.00 - $22.00/hr.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.