Help Desk Technician – WA

About the role

We are looking for a Help Desk Technician to provide in-depth desktop support to users and assist the IT Administrator with troubleshooting, diagnosis, and resolution of both PC and network problems. The position requires working independently and troubleshooting network issues as they arise.

Responsibilities

• Provide technical support, by phone or in person, including cell phone questions, printers and copier troubleshooting, and software support.
• Work closely with the IT Administrator on day-to-day tasks.
• Assist with the IT Administrator in troubleshooting and resolving PC and network problems.

Requirements

• Associates degree in Information Systems, or Computer Science (or related field) from an accredited two-year college or 1 year plus experience with A+ certification.
• Demonstrate proficiency with Microsoft Windows networks and workstations.
• Knowledge of Microsoft Office suites.
• Excellent interpersonal skills.
• Lift a minimum of 25lbs.

Preferred Experience

• Basic Windows Server and AEC Autodesks software experience preferred.

Benefits

• Generous PTO
• Paid Holidays
• Medical/Dental/Vision Insurance – paid by the company 100% of the premium for employees and contributes a percentage for dependent(s) premiums
• Health Savings Account (HSA) with generous employer contribution
• Flexible Spending Accounts, Medical and Child Care
• Company paid Life Insurance Accidental Death & Dismemberment
• Company paid Long Term Disability
• Employee Assistance Program (EAP)
• 401(k) Plan – No waiting period to be vested
• 401(k) Plan with company match
• Employee Stock Purchase Program
• One-On-One Mentoring
• Tuition Reimbursement
• Flexible Hours
• Employee engagement events
• Snacks/Fresh Fruit - varies by location
• Free Parking

Pay

$25.25hr – $28.50hr Depending on experience

Schedule

This is not a remote position.

Qualifications

This is not a remote position.

Skills

• Strong problem-solving skills
• Excellent communication skills
• Ability to work independently and troubleshoot network issues

Benefits

• Generous PTO
• Paid Holidays
• Medical/Dental/Vision Insurance – paid by the company 100% of the premium for employees and contributes a percentage for dependent(s) premiums
• Health Savings Account (HSA) with generous employer contribution
• Flexible Spending Accounts, Medical and Child Care
• Company paid Life Insurance Accidental Death & Dismemberment
• Company paid Long Term Disability
• Employee Assistance Program (EAP)
• 401(k) Plan – No waiting period to be vested
• 401(k) Plan with company match
• Employee Stock Purchase Program
• One-On-One Mentoring
• Tuition Reimbursement
• Flexible Hours
• Employee engagement events
• Snacks/Fresh Fruit - varies by location
• Free Parking

Requisition Number

N/A

Equal Opportunity Employer

EOE/Minorities/Females/Veterans/Disabled