Help Desk Technician (TS/Q Clearance Required)

About the role

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate.

Responsibilities

• Collaborating with the Department of Energy to solve simple to complex IT issues
• Aiding and supporting end-users with technical issues and questions related to software systems and applications, including but not limited to, MS Operating Systems, Microsoft Office 365, VMWare and specialized DOE applications via multiple support channels including phone, email, chat sessions, web forms, and other communication methods available.
• Creating, modifying, deleting and editing distribution lists, shared mailboxes and the global address list via Active Directory
• Managing user accounts and group memberships via Active Directory as well as shared drive permissions to ensure accurate recording of work performed according to business processes and standard operating procedures (SOP)
• Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
• Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable
• Isolating and resolving issues with individual workstations
• Acting as a resource to answer user questions about hardware and software issues

Requirements

• Required Experience: 3-6 years of helpdesk experience
• Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance)

Qualifications

Security Clearance Level: Active Top Secret/DOE Q

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite Work Location: USA CO Denver

Benefits

• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• Full flex work weeks where possible
• Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Skills

• Help Desk Support
• Remote Access
• Remote Support
• Technical Helpdesk
• Troubleshooting
• CompTIA Security+

Pay

The likely hourly rate for this position is between $27.20 - $36.80. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

This service desk is 24/7/365, shift work may be required.