Help Desk Technician, Part-Time

Permanent, on-site, part-time — approximately 25 hours/week. Monday–Thursday, 6-hour days preferred; some scheduling flexibility. No late nights, weekends, or holidays!

About the role

pc/nametag is looking for a positive, employee-focused, proactive and detail-oriented Help Desk Technician to join our team. As the primary point of contact for employee technical support, you'll help keep our team productive by troubleshooting day-to-day IT issues, setting up hardware and software, supporting new employees, maintaining documentation, and coordinating with internal and external resources when issues need to be escalated.

We’re proud to be a 5x recipient of Madison’s “Top Workplaces” Award and part of Avery Products Corporation. That means you get the best of both worlds: the close-knit culture of a 90+ person team, backed by the strength and success of a growing global network.

Responsibilities

• Own and manage incoming IT support requests from initial contact through resolution or appropriate escalation.
• Provide timely, professional technical support to employees in person, via email, and through Microsoft Teams.
• Troubleshoot hardware, software, connectivity, printer, and other day-to-day technology issues both in person and remotely.
• Set up new employees with the accounts, software, hardware, and IT training needed for their roles.
• Support employee training related to IT equipment and IT-managed software.
• Set up, configure, repair, and replace PCs, peripherals, and other hardware as needed.
• Create and maintain clear documentation for IT systems, processes, and common support issues.
• Coordinate with outside support vendors to resolve issues and implement software or hardware changes.
• Assist with routine IT monitoring, including sign-in logs, Windows updates, system alerts, and warnings.

Requirements

• Associate degree, relevant coursework or certifications, or equivalent hands-on experience in information technology, system administration, network administration, or a related field.
• 2 years of experience in a Help Desk, technical support, or IT troubleshooting environment.
• Working knowledge of Microsoft Windows and Microsoft 365 applications and tools.
• Familiarity with Active Directory and user/account administration.
• Experience troubleshooting PCs, printers, peripherals, and network-connected devices.
• Familiarity with remote support, VPNs, and basic networking concepts such as TCP/IP and DNS.
• Strong problem-solving and critical-thinking skills.
• Excellent customer service and communication skills.
• Ability to manage multiple requests, prioritize effectively, and follow issues through to resolution.

Nice-to-have

• Windows Server environments
• LAN/WAN technologies
• IT infrastructure monitoring
• Working with third-party technology vendors

About us

At pc/nametag, we believe meaningful connections are created through shared experiences. That’s why we've made it our mission to create a more connected world through innovative, socially conscious products and service offerings. Best known for our customizable identification items like name badges, lanyards, and ribbons, pc/nametag helps business and event professionals deliver unforgettable meetings, conferences, and gatherings that make an impact.

Benefits

• Permanent part-time schedule (25 hours/week) with flexible daytime hours
• Competitive compensation based on experience
• No late nights, weekends, or holidays
• Growth and development opportunities
• Award-winning workplace culture
• Complimentary coffee bar, snacks, company events, and team outings
• Convenient location in Verona, WI

Did we mention we love having fun? Team outings, catered lunches, themed dress-up days, and ice cream socials are just a few of the ways we bring some fun to the workweek.

Schedule

On-site work, approximately 25 hours/week. Monday–Thursday, 6-hour days preferred; some scheduling flexibility.