Help Desk Technician / Onsite in South Phoenix

About the role

A growing provider of print, brand management, secure mailing, and enterprise communications services is looking to hire a Help Desk Support Technician to join its team in Phoenix, AZ. This is a full-time onsite role supporting a multi-location organization that is expanding its internal technology capabilities and investing in IT modernization initiatives. The position will provide Tier 1 support across Microsoft technologies, business-critical applications, and specialized production equipment. This individual will assist employees across multiple sites, manage user onboarding and offboarding activities, maintain end-user hardware, and support workstation deployments and technology rollout projects as the organization continues enhancing its infrastructure and support operations.

Responsibilities

• Provide Tier 1 support across Microsoft technologies, business-critical applications, and specialized production equipment
• Assist employees across multiple sites
• Manage user onboarding and offboarding activities
• Maintain end-user hardware
• Support workstation deployments and technology rollout projects
• Tech Breakdown: 70% Windows Desktop Support & Microsoft 365, 20% Active Directory & User Administration, 10% Hardware Deployment & IT Projects
• Daily Responsibilities: 90% End-User Technical Support, 10% Project Work & Team Collaboration

Requirements

• 1+ years of Help Desk, Desktop Support, or IT Support experience
• Experience supporting Microsoft 365 environments
• Active Directory user administration and account management
• Windows 10 and Windows 11 troubleshooting experience
• Experience supporting desktop and laptop hardware
• Knowledge of monitors, docking stations, webcams, printers, and related peripherals
• Strong communication and customer service skills
• Ability to prioritize and manage multiple support requests

Qualifications

• CompTIA A+, Network+, or Security+ certification
• Experience with NinjaOne or a similar ticketing platform
• Basic networking knowledge
• Experience supporting printers or production-focused environments
• Interest in progressing toward Infrastructure or Systems Administration responsibilities

Benefits

• Bonus eligible
• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options