Help Desk Technician III

About the role

GDIT is looking for a Help Desk Technician III who holds an active TS/SCI clearance to work onsite at Lackland Air Force Base in San Antonio, Texas.

Responsibilities

Tasks in direct support of the government include providing help desk services, multi-media coordination, problem resolution, and IT support.

• Provide customer interface by supporting requirements such as network accounts, web browsing, e-mail, word processing, spreadsheets, databases, presentation, photo editor, desktop publishing, scanning, writing to appropriate media, telephone voice mail, and services, equipment issues, etc.
• Provide multi-media coordination and assistance supporting the setup of conferences, meetings, and Video Teleconference (VTC) operations.
• Resolve and document problems using appropriate ticketing systems and escalate problems to the appropriate organization or process when required.
• Support common, standard user workstations, and associated software, and review, maintain, and correct any configurations that do not comply with Air Force and organizational policies.
• Support wireless devices, specialized network user devices, and other mission systems and applications deployed within an unclassified/classified environment or network.
• Provide remote desktop management, support for moves, adds, and changes (MAC) requests, email and chat services, and maintain a SharePoint helpdesk intranet site.
• Measure and provide weekly help desk performance reports and provide recommendations to make the help desk more efficient.
• Provide troubleshooting and resolution expertise to determine network component and configuration issues/failures, technical assistance, customer training, and ensure compliance with IAVA, IAVB, and TCNO direction.

Requirements

• 3+ years of directly related experience supporting help desk operations.
• CompTIA Security+ certification with valid CE status.
• AA/AS degree.
• US Citizenship required.
• Active TS/SCI clearance.

Skills

• Desktop Management.
• End User Support.
• Help Desk Operations.
• Information Technology (IT) Support.

Benefits

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology.
• Paid vacation and holidays.

Pay

The likely hourly rate for this position is between $23.30 - $29.90, although salary will be set based on experience, geographic location, and contractual requirements.

Schedule

Scheduled weekly hours: 40, with less than 10% travel required and onsite work at Lackland Air Force Base in San Antonio, Texas.