Customer Service Technician III, Help Desk

Position Summary

Comtech is seeking a qualified Computer Network Support Specialist to provide second-tier support to end-users' PC, servers, mainframe applications, and hardware. The candidate handles problems that the first-tier of help desk support cannot resolve. The candidate may interact with network services, software system engineering, and/or application development to restore service and/or identify and correct core problems. The candidate maintains currency and a high level of technical skill in the field of expertise. The candidate will be required to work under direct supervision, with a spirit of cooperation, and must exhibit a tenacious work ethic while demonstrating the drive and critical thinking to excel.

Responsibilities

• Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks.
• Perform network maintenance to ensure networks operate correctly with minimal interruption.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend system modifications to reduce user problems.

Qualifications

• Experience with current best practices in IT standards, principles (ITIL), and security practices.
• Ability to coordinate and execute operational requirements with minimal oversight.
• Ability to meet eligibility requirements to access classified information.
• Ability to communicate with the customer and other team members effectively and tactfully.
• Ability to communicate effectively, both written and verbally, with diverse audiences, internally and externally, to foster strong teamwork.
• Detail-oriented, with strong analytical skills.

Requirements

• Must have an active Secret Clearance.

About Us

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

Pay

Final compensation will be based on role, level, skills, experience, and geographic location.

Equal Opportunity Employer

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.