Help Desk Technician II

About the role

Robertson, Anschutz, Schneid, Crane & Partners, PLLC is a law firm dedicated to providing comprehensive legal services to mortgage servicers in foreclosure and bankruptcy cases. With over 1000 employees across 20 states, the firm ensures alignment between client and interest interests.

Responsibilities

• Active Directory Management: Create, modify, and delete user accounts. Manage group policies and security permissions. Troubleshoot and resolve Active Directory-related issues.
• Printer Management: Install, configure, and troubleshoot printers. Monitor and maintain printer supplies. Provide user support for printing-related issues.
• Hardware and Software Troubleshooting: Diagnose and resolve hardware and software issues. Perform routine maintenance and updates on computer systems. Collaborate with the IT team for escalated problem resolution.
• IP Phone Systems: Configure and troubleshoot IP phone systems. Provide user support for telephony-related issues.
• Computer Imaging and Deployment: Create and deploy system images for computers. Manage the deployment process for new computers and upgrades. Ensure standard configurations and security measures are applied.
• Project Management: Participate in IT projects related to system upgrades and improvements. Collaborate with the IT team to implement new technologies. Document project progress and outcomes.
• User Support: Provide technical support to end-users via various channels (phone, ticketing system, in-person). Educate users on IT best practices and procedures. Address and resolve IT-related service requests.
• Documentation: Maintain accurate and up-to-date documentation for IT systems and procedures. Create user guides and documentation for common issues.

Qualifications

• Minimum of 2 years of experience in IT support.
• Proficiency in Active Directory administration.
• Experience in managing and troubleshooting printers.
• Strong hardware and software troubleshooting skills.
• Familiarity with IP phone systems.
• Experience in computer imaging and deployment.
• Project management skills with the ability to handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills.