Help Desk Technician II

About the Position

The Help Desk Technician II serves as the single point of contact for staff technology issues, providing day-to-day support through tickets, phone calls, and walk-up assistance. This role supports users with account access, device setup, common application issues, and basic troubleshooting while helping maintain a smooth and secure technology experience across the organization.

Qualifications for Success

• Associate degree or technical training in Information Technology or a related field strongly preferred.
• Relevant certifications such as CompTIA A+ or similar technical training are a plus.
• Experience in help desk, IT support, desktop support, or technical customer service is required.
• Familiarity with Windows environments, Microsoft 365, account management, device deployment, and basic troubleshooting is preferred.
• Strong communication, documentation, customer service, and problem-solving skills.
• Ability to explain common technical steps clearly and create simple user instructions for recurring tasks.