Help Desk Technician I - Information Technology

About the role

LifeWorks of Austin, TX is looking for a Help Desk Technician I to join our Information Technology team! The Help Desk Technician I provides frontline technical support for LifeWorks employees and technology systems across multiple locations. This position supports end users, deploys and maintains technology equipment, assists with user account administration, and performs the day-to-day operational activities that keep agency technology running efficiently. The role is the primary point of contact for technical support requests and escalates advanced technical, security, and infrastructure issues to the Help Desk Technician II as appropriate. The position supports LifeWorks' transition to cloud-based technologies by assisting with Microsoft 365 and Microsoft Entra ID administration, device deployment, employee onboarding and offboarding, and asset management. This role is designed to manage recurring operational support activities, allowing senior technical staff to focus on infrastructure, security, and strategic projects.

Responsibilities

• User Support & Customer Service
  • Respond to