Help Desk Technician
Responsibilities
- Provide night shift support for MES-related issues on the production floor.
- Respond to system problems that impact manufacturing and help restore normal operation.
- Troubleshoot basic MES issues such as transaction failures, equipment connection issues, label printing problems, and user access concerns.
- Support operators and production teams with MES questions and system use.
- Escalate more complex issues to the appropriate teams and help track resolution.
- Monitor MES activity during the shift and report issues that may affect production.
- Document incidents, actions taken, and important updates for handoff to the next shift.
- Assist with line startups, changeovers, and general production support as needed.
- Follow site safety, quality, and environmental requirements.
- Be available to work on-site during night shift hours and adapt to production needs.
Requirements
- Basic experience with MES or other manufacturing systems preferred.
- Experience working in a manufacturing, production, or technical support environment preferred.
- Basic troubleshooting and problem-solving skills.
- Good communication skills and ability to work with different teams.
- Comfortable using computers, applications, and basic system tools.
- Able to work independently and manage issues during off-shift hours.
Qualifications
- Basic troubleshooting and problem-solving skills.
- Good communication skills and ability to work with different teams.
- Comfortable using computers, applications, and basic system tools.
- Able to work independently and manage issues during off-shift hours.
Skills
- Basic troubleshooting and problem-solving skills.
- Good communication skills and ability to work with different teams.
- Comfortable using computers, applications, and basic system tools.
- Able to work independently and manage issues during off-shift hours.
About the Role
This role provides overnight support for the Manufacturing Execution System (MES) in a production environment. It involves responding to MES issues, supporting users on the production floor, and escalating problems when needed. The role collaborates closely with Operations, Quality, Engineering, and IT to support night shift production.
Schedule
30 hours per week with a rotating overnight schedule (9:00 p.m. – 5:00 a.m.). Week 1: Monday, Tuesday, Friday, Saturday
Week 2: Wednesday, Thursday, Friday, Saturday
Benefits
N/A
Pay
N/A
Benefits
N/A
Company Information
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement
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