Help Desk Technician
We seek self-motivated and reliable candidates who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Responsibilities
- Receive incident and information request calls from customers for IT services, and service that call by resolving with point of contact.
- Keep customers informed of the progress of their queries.
- Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.
- Excellent attention to detail and follow-through.
- Successfully translate complex technical information/instructions into simple language that ensures seamless troubleshooting.
- Prioritize and escalate support based on the client/public impact.
- Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills.
- Maintain confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.
- Learn and support a variety of purpose-built software.
- Stay familiar with network devices and latest technologies.
- Maintain the company's high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
Requirements
- Help desk experience: 1-3 years (Preferred).
- CCNA certification preferred.
- Strong written and verbal communication skills.
- Expertise in Cisco IOS, Linux, and Windows Server operating systems.
- Experience with multitasking in a high-energy environment.
Skills
- Help desk support
- Troubleshooting
- Customer service
- Service desk
- Phone support
- Ticketing system
- Technical support
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay
The pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Schedule
- This is a contract position.
- Fully onsite in Mount Laurel, NJ.
About the company
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.