Help Desk Technician

Job ID 2615182-OTHLOC-100000685975202 Location Las Cruces, NM, US Date Posted 2026-08-03 Category Information Technology Subcategory Technical Svcs Schedule Full-Time Shift Day Job Travel No Minimum Clearance Required TS.SCI_wPoly Clearance Level Must Be Able to Obtain None Potential for Remote Work ORA_ON_SITE Description SAIC is seeking a Help Desk Technician to join our team of diverse individuals. This position requires an active Top-Secret Clearance with Polygraph and can be supported from a Customer Site in Chantilly, VA; Aurora, CO; Las Cruces, NM; or the UK. As part of a team maintaining an information management system (IMS), you will work to resolve technical problems and answer queries by telephone, email, and self-service ticket. Additional responsibilities include Diagnose, identify, isolate, and analyze problems utilizing historical database records.Route calls and/or tickets to subject matter experts, when necessary.Maintain and update records and tracking databases.Alert management to recurring problems and patterns of problems.Maintain and improve training materials for the system and host live training sessions both in-person and virtual. Qualifications Required Qualifications Active TS/SCI with PolyBachelor's Degree in related field and 9 years related experience. Note Additional professional experience may be substituted in lieu of a degree. Required Skills 5+ years of experience working directly with Information Technology.Ability to collect actionable information from a non-technical community.Excellent communication skills, both written and verbal.Excellent customer services. Desired Skills Bachelor's degree in related field.Experience working with web technologies, such as HTML, CSS, JavaScript, PHP, JSP, etc. Security+ certification. Experience within the facility management or facility project management.Experience with the design, upgrade, and/or sustainment of networks or IT applications.Experience with Archibus.