Help Desk Technician

About the role

The Help Desk Technician supports the Information Technology department in providing technical assistance to end-users across the organization.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and in-person visits.
• Diagnose and resolve hardware and software issues using standard troubleshooting techniques.
• Document and escalate complex issues to senior IT staff.
• Train and assist end-users with the use of new technology solutions.
• Ensure adherence to company policies and procedures related to IT support.

Requirements

• One to three years of progressive experience in a help desk environment.
• Proficiency in Windows operating systems and common applications such as Microsoft Office.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

Qualifications

• High school diploma or equivalent.
• Some college coursework or relevant training preferred.

Skills

• Technical troubleshooting skills.
• Customer service orientation.
• Basic understanding of network infrastructure and protocols.

Benefits

Our benefits package includes:

• Health insurance coverage.
• Paid time off.
• Professional development opportunities.

Pay

The salary range for this position is $45,000 - $55,000 annually.

Schedule

This role is hybrid, combining both remote and in-office work.