Help Desk Technician

Primary Responsibilities

• Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems.
• Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware.
• Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers.
• Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share.
• Provide on-site eyes and hands for remote network and server administrators.

Qualifications

• A high school diploma or equivalent is required.
• One to two years of experience with PC operating systems and business application software systems is preferred.
• Must have good communication and interpersonal skills.
• Knowledge of Windows 11, Wyse Thin OS, Microsoft SCCM, Outlook, and Active Directory is preferred.
• Must have a valid driver’s license.

Compensation and Benefits

• An excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EEO & Accessibility

Crown is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities upon request.