Help Desk Technician

About the role

The Help Desk Specialist will support a client located in Arizona. This is a fully ONSITE position requiring an active SECRET clearance. The annual budget for this position ranges from $40,000 to $50,000 based on the SCA wage for each area.

Responsibilities

• Gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Determine the best way to resolve their problem.
• Supports the initial point of contact for technical support of hardware, systems, sub-systems and/or applications.
• Assists with navigating around application menus, may be required to remotely access customer's computer.
• Troubleshoot network connectivity issues, working with remote employees on a corporate network.

Requirements

• Proficient with troubleshooting all Windows Operating systems.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.
• High School Diploma or equivalent
• Must perform well as part of a team under direct supervision.
• Excellent written and verbal communications

Qualifications

• Must have one of the following: Network+, A+ or Security+ Certification.
• Must have an active DoD Secret clearance or higher.
• Previous computer technical support.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient knowledge and understanding of Service Desk software and hardware technologies.

Skills

• Proficient with troubleshooting all Windows Operating systems.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.
• High School Diploma or equivalent
• Must perform well as part of a team under direct supervision.
• Excellent written and verbal communications

Benefits

Calibre and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package.

Pay

The annual budget for this position ranges from $40,000 to $50,000 based on the SCA wage for each area.

Schedule

This is a fully ONSITE position.

Application

To be considered, please apply via our website at www.calibresys.com. Come join our dynamic team. #CALIBRECareers