Help Desk Technician 2

About the Company

Swift Transportation has been an industry leader since the 1960s and is the largest truckload carrier in America. With locations nationwide, we foster strong connections among our drivers, shop employees, and office staff. We are committed to continual learning, improvement, and a culture that drives results and offers diverse advancement opportunities.

Responsibilities

• Provide second-level technical and system support to all company personnel.
• Act as a liaison between customers and the IT department, performing queries, troubleshooting, and providing solutions for internal IT systems.
• Assist in the installation, maintenance, compatibility, integration, and support of all personal computer hardware, software, and networks.
• Lead and maintain operational aspects of computers, peripheral devices, and communications equipment in the company data center.
• Monitor performance and utilization of system hardware, software, and networks to ensure optimal resource availability (CPU, disk space, response time, network connections).
• Control and monitor job processing on multiple iSeries systems and escalate issues as necessary.
• Maintain and install new releases of operating systems, utilities, applications, and hardware upgrades.
• Create and maintain user profiles, menu options, and system security.
• Answer data center calls and facilitate resolution of Help Desk tickets through collaboration with appropriate departments.
• Follow system backup schedules, maintain media tracking, and manage off-site storage.
• Provide task leadership, tracking, and weekly status reports to supervisors.
• Inform the Director of problems or potential issues in a timely manner.
• Utilize and maintain system audit software to ensure compliance with software license agreements.
• Refine technical and business skills through training, conferences, and professional organizations.
• Maintain a positive work atmosphere and develop strong working relationships across departments.
• Proactively assist others in achieving organizational objectives.

Requirements

• Two (2) years of data center experience.
• Familiarity with operational aspects of CPUs, peripheral devices, and communications equipment.
• Solid technical skills and ability to research and resolve complex technical problems.
• Strong communication skills and professional interaction with all employees.
• Associate’s degree in Information Systems or related field, or equivalent combination of education and experience.

Benefits

• 401k plan.
• Medical, dental, vision, disability, supplemental, and life insurance.
• Pet insurance.
• Employee Stock Purchase Plan.
• Paid training and wellness programs.
• Flexible Spending Account.
• Tuition Assistance Programs (subject to change).
• Military leave.
• Discounts with vendors.
• Volunteer opportunities with organizations like Children’s Miracle Network and Habitat for Humanity.
• Training, development, and growth opportunities.
• Diversity, equity, and inclusion initiatives.

Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.