Help Desk Technician II

← Back to Careers Help Desk Technician II Contract On-Site — Northern Virginia Clearance: None $50,000 - $65,000 Overview Tier 1/2 support via phone, email, and chat. Hardware, software, networking, and account access troubleshooting. Responsibilities Respond to support requests within SLA via phone, email, chatTroubleshoot hardware, software, network, account issuesProvision/deprovision accounts in AD and M365Image and deploy laptops per client standardsDocument all interactions in ticketing systemEscalate complex issues to Tier 3Assist with onboarding and offboarding Requirements 2+ years help desk experienceWindows 10/11 and macOS troubleshootingActive Directory and M365 experienceExcellent communication skillsCompTIA A+ or equivalent Preferred Qualifications CompTIA Network+ or Security+ServiceNow, Jira, or Freshdesk experienceIntune or Jamf familiarity Apply for This Position Full Name * Email * Phone Current Clearance Select... None Public Trust Secret Top Secret TS/SCI Resume * 📄 Click to upload (PDF, DOC, DOCX) Cover Note (Optional)