Help Desk Technician 1

About the role

Run Networks provides managed network support services in the Omaha and Lincoln area. Our goal is to manage networks efficiently and effectively through preventative maintenance while providing consistent help desk services to our clients. This candidate will be involved in support and daily maintenance of managed machines.

Responsibilities

• Perform regular maintenance tasks, monitoring of servers and other devices.
• Handle evening and weekend tasks as needed.
• Provide end user support via phone and on-site.
• Utilize and contribute to a library of automation scripts and procedures.

Requirements

• Motivated and willing to continue learning path as needed.
• Proficient with Windows desktop operating systems and Microsoft Office.
• Strong troubleshooting skills with network and applications.
• Bachelor's degree in Computer Science or related field preferred.

Qualifications

• Good phone presence and first impression.
• Proficient with Windows desktop operating systems and Microsoft Office.
• General knowledge of Windows Server systems.
• Knowledge of TCP/IP topologies, IP addresses, and troubleshooting methods.

Skills

• Knowledge of scripting, programming, and automation using IoT, no-code or low-code platforms, and AI.

Benefits

• Company-paid "gold" level health, dental, life, and disability insurance for the employee and family.
• Optional 5% match on 401k.

Pay

Compensation is based on experience.

Schedule

Work hours are 40 per week with a paid on-call rotation every 8 weeks.

Benefits

• Frequent lifting, sitting, standing, and reaching required.
• Dependable transportation and a valid driver’s license preferred.
• Verbal and written communication skills, fluent in English, required.
• Ability to assist and coordinate with users of all knowledge levels.

Additional Information

• No relocation assistance offered.
• In-person interview required.

About Run Networks

We exist to make business networks run as efficiently as possible. Run Networks provides all-inclusive IT and network support by using specialized tools and utilities, along with custom-written programs. We aim to see an in-depth view of the network health and efficiently manage user needs. Our core values include Always Strive to Improve, Enjoy the Work, Treat Everyone with Respect and Dignity, Do the Right Thing, Even When No One is Watching, Get Work Done.