Help Desk Technician 1

About the role

Clark Pacific is in the midst of expansion projects that necessitate enablement and support staff. This new Help Desk Technician role will provide onboarding and technology support to current and new office locations as well as the additional employees assigned to each workspace.

Responsibilities

• Serve as the primary point of contact for end users seeking IT support across the organization.
• Record, track, and document service requests and incidents while resolving issues in accordance with established service level agreements.
• Troubleshoot hardware and software issues in person, through remote tools, by phone, or via chat.
• Install, diagnose, repair, maintain, and upgrade end-user devices including desktops, laptops, and related equipment.
• Support the deployment of new computers, hardware projects, and system upgrades.
• Install and maintain software applications and perform updates to software releases.
• Perform hands-on troubleshooting when remote tools are not sufficient to resolve issues.
• Cookordinate with third-party vendors and IT service providers when additional support is required.
• Contribute to the IT knowledge base by creating documentation, help sheets, and support resources for employees.

Qualifications

• Minimum of 2 years of IT Help Desk or technical support experience.
• Experience supporting desktop and server operating systems.
• Experience supporting enterprise software and productivity tools such as Microsoft Office and SharePoint.
• Bachelor’s degree in management information systems, Computer Science, or related field, or equivalent experience preferred.

Skills and Abilities

• Exceptional communication skills, both written and verbal, as well as effective listening and engagement with all levels of the organization.
• Ability to build strong relationships and engage and motivate teams representing diverse backgrounds and viewpoints; exceptionally collaborative.
• Excellent organization skills to drive topics with multiple stakeholders/interests.
• Problem solving skills that aim to remedy and prevent reoccurrence.
• Comfortable escalating issues while maintaining positive relationships with team members and other organizations.
• Passionate about Clark Pacific’s vision and mission; able to promote, demonstrate, and communicate the mission, values and core competencies of Clark Pacific to others.
• Display willingness and interest in stepping up into greater leadership role if the situation requires or the opportunity presents itself.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Proficient with Microsoft Excel, and Microsoft Office Suite programs.