Help Desk Tech****Hybrid in Horsham, PA

Help Desk Tech II Do you enjoy taking ownership and resolving customer technical problems quickly? Can you help us to ensure a high-availability technical environment? About Us LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities. About Our Team LexisNexis Reed Tech brings clarity to innovation for businesses worldwide. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations, and ultimately achieve a competitive advantage for their business. Our Reed Tech suite of SingleSource™ for Medical Devices, SingleSource™ for Drug Products, and Navigator™ for Drug Labels enables life sciences companies to create product data management strategies and meet compliance deadlines on time. We are proud to directly support and serve these innovators in their endeavors to better humankind. For more information, please visit www.reedtech.com About The Role As a Help Desk Tech you will be providing technical support as a specialist, you will be the primary escalation point for a team of Help Desk Support Specialists. You will provide technical assistance to customers by answering and resolving problems in person, by telephone, or by email. You will troubleshoot and resolve desktop, laptop, printer, hardware, software, operating system, email, and related issues. Conditions Of Employment You must be a U.S. citizen to qualify for this position.You must successfully pass a background investigation and achieve Public Trust security clearance.******HYBRID POSITION*******Home Based within 2 hours drive of Horsham Location required Responsibilities Configuring and setting-up workstations and laptops for our on-site customersAnswering internal and external customer inquiries for hardware and software issues and resolving problems swiftlyManaging the monitoring, support and troubleshooting for our infrastructure and operating issues involving failures, degradation and event-correlationInitiating corrective actions to resolve connectivity and minimize downtime ensuring availability of our IT environment to customersDeveloping detailed technical documentation and standard operating procedures to provide process and procedure information and best-practiceCollaborating with cross-functional technical teams and vendors to provide prompt problem escalation and resolution and reduce down-time Requirements Have experience of backup proceduresHave experience with Office365Have a good understanding and experience of software monitoring toolsHave excellent interpersonal skills and the ability to build effective working relationships with teams across our organizationHave great organizational skills when dealing with multiple priorities and issuesHave excellent troubleshooting skills and be able to resolve IT infrastructure and operational issuesHave good verbal and written communications skills and able to produce technical documentation and Standard Operating ProceduresHave experience of performing hardware and software installations, configuring desktops and laptops, and troubleshooting issues Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your wellbeing and happiness are key to a long and successful career, as this role is global, benefits may vary according to your location. These are some of the benefits we are delighted to offer: Health care plans and benefitsModern Family Benefits, including maternity, paternity, adoption and surrogacyLife assurance and accident policiesComprehensive pension and retirement plansAccess to learning and development resources Your recruiter will advise you on the benefits package for your location About The Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. U.S. National Base Pay Range: $48,900 - $81,500. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.