Help Desk Support Technician

Bankers Financial Corporation is a holding company founded in St. Petersburg, FL, in 1976. We prioritize building an environment where all voices are heard and respected, and our employees can grow, succeed, and make an impact.

About the Role

The Help Desk Support Technician ensures the seamless operation of all end-user hardware and software at Bankers Financial Corp headquarters and remote locations. This role focuses on delivering exceptional technical support to maximize user productivity by addressing service desk tickets, installing and maintaining hardware and software, troubleshooting issues, and supporting projects. Ideal candidates will possess strong problem-solving skills, a collaborative mindset, and a passion for delivering top-tier technical solutions.

Schedule

Hybrid full-time, Monday – Thursday, 10:00am–7:00pm in our Downtown St. Petersburg office, with the flexibility to work from home on Fridays.

Core Values

• Collaboration: Working together is critical to achieving organizational goals.
• Innovation: Growth happens when we absorb and implement new ideas that provide unique solutions and superior customer service.
• Performance: We provide employees with the tools and support they need to grow, succeed, and make an impact.
• Social Responsibility: We place charity and volunteer work at the core of our organization.
• Trust: We build and maintain trust with employees and clients by embodying integrity, transparency, and “doing the right thing.”

Responsibilities

• Proficiently support Microsoft Windows 11, Microsoft Office 365, and email cloud environments.
• Troubleshoot and support HP, Dell laptops, and Apple devices.
• Apply basic security best practices and industry standards.
• Demonstrate a conceptual understanding of network infrastructure.
• Diagnose and resolve end-user desktop hardware and software issues.
• Identify opportunities to improve processes and implement efficiency-enhancing solutions.
• Research and recommend new technologies to reduce man-hours and support business goals.
• Execute tasks related to large and small-scale projects.
• Document resolutions for common issues and maintain a resource repository.
• Update asset management and inventory systems.
• Manage workload to deliver quality results within scope, priorities, and timelines.
• Communicate assignment status and notify management of potential challenges affecting productivity or deadlines.
• Provide clear technical solutions to the end-user community.
• Present a positive, supportive attitude toward clients and team members.
• Demonstrate adaptability by absorbing new responsibilities and contributing to a collaborative environment.

Requirements

• 0–2 years of industry experience in Service Desk Operations.
• High School diploma or equivalent.
• Microsoft certification in a related field.
• Basic knowledge of incident ticketing systems.

Preferred Qualifications

• College degree in a related field.
• Additional Microsoft Certifications.
• ITIL Foundations Certified.