Help Desk Support Engineer

About Our ClientThe organization operates in the technology solutions industry, providing innovative technologies and services including interactive display panels, multifunctional printers, workflow solutions, and managed IT services. It helps businesses integrate and support complex technology environments while improving operational efficiency, system reliability, and user productivity.About the OpportunityThe National Helpdesk Engineer II provides advanced Tier 3 technical support for end users and infrastructure across complex Microsoft environments, hardware, and software platforms. This role is responsible for diagnosing and resolving escalated technical issues, supporting enterprise clients, and assisting with infrastructure deployments. The position plays a critical role in maintaining system integrity and delivering reliable, high-level technical support.Responsibilities• Provide Tier 3 technical support for end-user, server, and infrastructure issues.• Respond to escalated calls, tickets, and emails within a helpdesk environment.• Analyze server and infrastructure alerts and take appropriate corrective action.• Deploy desktops, servers, and infrastructure equipment at customer sites.• Collaborate with internal service and project teams on customer deployments and technical projects.• Troubleshoot and maintain client computers, operating systems, and desktop applications.• Support current Windows Server operating systems and Microsoft server products.• Escalate unresolved or highly complex issues through appropriate internal channels.• Perform remote support and occasional weekend technical tasks as required.• Communicate technical information clearly and effectively to non-technical users.• Maintain accurate documentation of troubleshooting activities, resolutions, and customer interactions.Requirements• 7–9 years of technical support experience, including approximately 7 years of remote support experience.• Hands-on experience supporting Windows Server operating systems.• Strong troubleshooting and problem-solving abilities across hardware, software, and infrastructure environments.• Strong verbal and written communication skills.• Ability to work independently while contributing effectively as part of a technical team.• Self-motivated and adaptable in a fast-paced support environment.• Ability to work remotely when required.Preferred Qualifications• Microsoft Azure certification.• Experience with basic Windows Server administration.• Knowledge of LAN/WAN environments and basic network troubleshooting.• Familiarity with email server and spam-filtering technologies.• Experience supporting enterprise or managed service environments.Pay Range and Compensation Package• Compensation for this role will be determined based on the candidate’s experience, skills, qualifications, location, and other relevant factors.Benefits & Perks• Comprehensive healthcare plans, including medical, dental, and vision insurance.• 401(k) retirement plan with competitive employer matching and financial support resources.• Employee Assistance Program supporting mental and behavioral health.• Life insurance and disability insurance.• Wellness programs.• Training, professional development, and mentorship opportunities.• Voluntary insurance benefits, including auto, home, identity protection, and legal coverage. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.