Help Desk Specialist - Secret Cleared - 175881

Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications support environment. This position is on-site in Denver, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for deployed communication systems, ensuring continuous 24/7 operational support for users operating within Controlled Unclassified Information (CUI) and Secret-level environments. This role directly supports national defense missions by delivering real-time troubleshooting, issue resolution, analytics, and operational support to users across the NEXUS platform. Responsibilities of the Help Desk Specialist: Provide Tier 1 and Tier 2 technical support for mission-critical communication systems in a 24/7 operational environment, resolving user-reported hardware, software, application, and connectivity issues.Monitor and respond to support requests through multiple channels, utilizing ticketing and monitoring tools to prioritize incidents, track trends, and ensure timely resolution.Troubleshoot complex network and communications issues involving Link 16, JREAP-C, SIPR connectivity, application deployment failures, and mission system performance.Support mission operations by maintaining Systems Integration Laboratory (SIL) capabilities, assisting with mission initialization activities, and ensuring operational system availability.Escalate advanced technical issues to Subject Matter Experts while coordinating resolution efforts, documenting solutions, and improving support processes through operational analysis and reporting. Qualifications of the Help Desk Specialist: 2-8 years of experience supporting enterprise help desk, network operations center (NOC), systems administration, or technical support environmentsBachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field preferredExperience providing Tier 1 and/or Tier 2 technical support for Windows-based systems, applications, and network infrastructureAbility to diagnose and troubleshoot software, hardware, operating system, connectivity, and application-related issuesExperience working with ticket tracking systems, incident management processes, and operational support workflowsFamiliarity with networking concepts including TCP/IP, DNS, VPNs, routing, switching, and secure communicationsAbility to communicate technical issues clearly to end users and senior technical personnelExperience supporting secure government, defense, or mission-critical environments preferredStrong analytical, troubleshooting, documentation, and customer service skills Compensation for the Help Desk Specialist: Salary Range: $70,000+ *flexible based on experience and shift*Comprehensive Benefits: Medical, Dental, Vision, PTO, and Sick Leave as required by lawFlexible working scheduleUnlimited opportunities for growth Key words: Help desk, specialist, IT, information technology, technical support, tech support, government, cleared, clearance, secret, tier 1, tier 2, mission critical, network operations, system administration, windows, applications, network, network infrastructure, incident management, tickets, ticketing, defense, tcp, ip, dnc, vpn, routing