Help Desk Specialist (Level I, II or III)

Open to all applicants. Full-time, non-exempt staff position with a salary minimum of $17.84 (Level I), $20.06 (Level II), or $22.56 (Level III) per hour. Occasional evenings and weekends required.

About the Role

The Help Desk Support Group receives, resolves, or assigns calls to ensure timely and efficient resolution of all support requests. Responsibilities include maintaining hardware and software equipment, managing assets, coordinating software licensing, and providing research, development, and consultation.

Responsibilities

• Coordinate the timely and efficient resolution of all support calls from faculty, staff, and students via phone, email, or on-site visits.
• Dispatch computer specialists to resolve trouble calls and assist students with registration and online courses.
• Communicate with vendors to resolve hardware and software issues.
• Train users on hardware and software usage and troubleshoot network connectivity, hardware, and software problems.
• Track software and license distribution and storage, as well as hardware distribution and storage.
• Maintain hardware and software equipment and resources, including troubleshooting, repairing, installing, or replacing hardware and software.
• Install, update, or upgrade software and register/set up users for wireless access.
• Provide research, development, and consultation on hardware and software issues.
• Recommend new procedures for the Help Desk, hardware and software storage, and issue management.
• Consult and advise on hardware and software questions.

Requirements

• Associate’s degree.
• Related experience (1 year for Level II, 3 years for Level III).
• Strong written and communication skills.
• Excellent customer service skills with the ability to communicate courteously and effectively with students, faculty, and staff.
• Detail-oriented with a high degree of accuracy in maintaining records.
• Ability to work occasional evenings and weekends.

Preferred Qualifications

• Bachelor’s degree in a related field.
• Experience at an institution of higher education.

Benefits

Del Mar College is committed to fostering a culture aligned with The Viking Way, emphasizing respect, integrity, collaboration, accountability, and excellence. Employees contribute to a positive work environment, support colleagues and students, and engage in continuous learning and development. The college encourages participation in opportunities that promote personal and professional growth, advance a culture of belonging, and strengthen service to students and the community.