Help Desk Specialist

About the role

Full-time, onsite position in Kansas City, MO supporting a large federal program with end-user desktop support across numerous Marine Corps installations worldwide.

Responsibilities

• Provide IT support for network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office, and Video Teleconference (VTC).
• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and/or escalate technical issues.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Requirements

• 1+ years of IT experience.
• Active Security+ certification.
• Must be able to obtain and maintain an active Secret clearance.

Pay

$50,000 - $60,000 (based on experience).

Benefits

• Cigna Medical, Cigna Dental, and Vision coverage.
• 401k with ADP.
• Paid time off (PTO).
• Paid holidays and sick leave as required by law.