Help Desk Specialist

About the role

Leidos currently has a need for a Help Desk Specialist responsible for supporting and sustaining Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System for a DOD customer in San Antonio, TX.

Responsibilities

• Receive and conduct inbound/outbound calls providing technical support to the customer.
• Communicate well with Executives, Managers, Peers, and Customers.
• Work in hybrid multi-location operations team administering existing production environment.
• Sustain and administer Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System.
• Manage and operate multi-user computer systems, including coordination with network engineers.
• Develop policies for and effectively manage weapon system resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
• Work with vendors, the Government, carriers, and technical staff on network implementation, troubleshooting, optimization, and ongoing management.
• Test and validate deployment of security patches and software upgrades, non-disruptively whenever possible, in a lab environment, then prepare detailed instructions for operations to perform those activities in production.
• Support tickets and manage incidents, service requests, and problems through their full life cycle.
• Perform incident analysis to determine possible cause and potential fix.
• Develop, implement, and monitor policies and standards for allocation related to the use of computing resources.
• Document status updates and communicate to necessary parties.
• Document troubleshooting steps and knowledge articles for Help Desk teams.

Qualifications

• Bachelor’s degree and a minimum of 2 years of experience in Windows System Administration, or equivalent combination of education and experience.
• Obtain a baseline 8570 certification [(IAT Level II) CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP].
• Basic knowledge of and ability to apply principles, theories, and concepts of narrow technical domain.
• Familiar with ticketing systems and the value of good documentation.
• Competent in essential administration concepts around Active Directory, Group Policy, Windows Server 2012, 2016, 2019.
• Familiar with Microsoft Exchange, SharePoint, or M365.
• Familiar with scripting with PowerShell.
• A US Citizen who can obtain a DoD secret clearance.

Preferred Qualifications

• Familiarization with ServiceNow Platform.
• Certified in Microsoft technologies.

Pay and Benefits

The pay range for this position is $59,150.00 - $106,925.00. Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.