Help Desk Specialist

About the role

We’re looking for a detail-oriented, customer-focused Lending System and Level 1 Technical support specialists to join our business-to-business call center. In this role, you’ll be the first point of contact for our team members, helping them troubleshoot issues, navigate lending/vendor platforms to help keep their operations running smoothly. You’ll work within established processes to deliver an excellent customer experience. This is a fast-paced opportunity for someone who enjoys problem-solving, delivering great service, and adapting to ongoing business and technology changes.

Responsibilities

• Serve the first point of contact for business support via voice and chat channels.
• Provide general assistance and Level 1 troubleshooting for our customer-facing team members using our various Lending and Servicing Platforms.
• Perform level 1 troubleshooting for the enterprise for login issues, permissions, configuration questions, and connectivity problems.
• Use ticketing system to document reported issues, gather relevant details (steps, screenshots, logs), and document findings clearly.
• Work effectively in a fast-paced environment with frequent changes driven by strategy and initiative enhancements.

Requirements

• Customer service mindset.
• Aptitude for learning financial and technical skills.
• Strong problem-solving skills with the ability to ask the right questions and gather complete information.
• Calm, professional demeanor when working with clients under pressure.
• Strong attention to detail and commitment to accurate documentation.
• Ability to manage multiple tickets simultaneously while meeting service level expectations.
• Comfortable working in a high-energy call center environment, where noise levels vary and team interaction is frequent.
• Ability to adapt to changes in technology, processes, and business strategy as the organization evolves.

Location

Evansville, IN - Hybrid

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off (15 days’ vacation per year, prorated based on start date).
• Paid sick leave as determined by state or local ordinance (prorated based on start date).
• 11 Paid holidays (4 floating holidays, prorated based on start date).
• Paid volunteer time (3 days per year, prorated based on start date).