Help Desk Specialist

About the Role

Join a fully-funded Department of Defense program supporting the Department of the Navy in Kansas City, MO, with funding secured through 2028. This role offers an opportunity to gain experience and grow within the Intelligence Community. Initially, this is a night shift position, but after a few months, shifts will be open based on candidate preference.

Responsibilities

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices.
• Resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
• Work directly with employees and officials to troubleshoot and resolve technical issues.
• Execute operations in support of the Enterprise Service Desk, including opening and closing tickets, executing scripts, and answering calls.
• Meet service goals through ticket management and end-user support.

Requirements

• Must have an active Secret Clearance.
• 1+ years of IT experience.
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher.
• Experience with troubleshooting, ticketing systems, and support for IT devices.

Benefits

• Full standard benefits including PTO, paid holidays, medical, dental, vision, and 401K.
• Sick leave as required by law.

Pay

Salary: $50,000 - $55,000/year