Help Desk Specialist

Responsibilities

• Provide Tier I technical support for end users, resolving issues related to hardware, software, and network connectivity
• Troubleshoot and support devices including laptops, desktops, printers, and mobile devices
• Aid users with Microsoft Office Suite, Outlook, and video teleconferencing (VTC) tools
• Document, track, and resolve service tickets in accordance with service level agreements
• Escalate complex technical issues to higher-tier support teams as needed

Requirements

• 0–6 months of experience in IT support, help desk, or related field
• Experience supporting desktop environments, Microsoft Office Suite, and basic networking issues
• Strong troubleshooting, communication, and customer service skills
• CompTIA Security+ (Sec+) certification required
• Active Secret Clearance required

Qualifications

Salary Range: $60,000 depending on experience
Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
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